Refund Policy

1. Cancellation and Refund Eligibility

Refunds are available under the following conditions:

• Cancellation made 24 hours or more before the rental start time
• Vehicle unavailable at the time of rental
• Service disruption due to natural disasters or emergencies
• Technical issues with our booking system

2. Refund Process

To request a refund:

• Contact our customer service team
• Provide your booking reference number
• State the reason for cancellation
• Allow 5-7 business days for processing

3. Partial Refunds

Partial refunds may be available in the following cases:

• Early return of the vehicle
• Vehicle breakdown during rental period
• Service quality issues

4. Non-Refundable Items

The following charges are non-refundable:

• Processing fees
• Insurance premiums
• Additional services already provided
• Late cancellation fees

5. Refund Methods

Refunds will be processed using the original payment method. Processing times may vary depending on your financial institution.

6. Disputes and Appeals

If you disagree with a refund decision, you may appeal by:

• Submitting a written appeal within 30 days
• Providing supporting documentation
• Allowing up to 14 days for review

7. Contact Information

For refund-related inquiries, please contact our customer service team:

• Email: refunds@danovo.com
• Phone: (555) 123-4567
• Hours: Monday-Friday, 9 AM - 6 PM EST